HealthyPlace.com Help FAQ

Help!

The entire point of HealthyPlace.com is to provide updated, trustworthy information, as well as support for individuals, and their loved ones, who are experiencing the effects of psychological disorders.

When you're at HealthyPlace.com, you're never alone.

Getting Around HealthyPlace.com
Making HealthyPlace.com Your Homepage
I Have A Question About What's Happening in a Community
I Want My Site on HealthyPlace.com
Journals
I Want To Be a Journaler
"Ask Doc" Columns
I Want To Be An "Ask Doc" Columnist
Support Groups
Can I Be A Support Group Leader
Online Conferences & Guests
Chat Problems
Forum Problems
Viewing/Listening Problems
Newsletters - Subscribe & Unsubscribe
I've Got A Problem You've Never Heard Of
Even Better, I've Got An Idea to Improve HealthyPlace.com

Getting Around HealthyPlace.com

HealthyPlace.com is divided into various communities representing major psychological interests. In each community, there are independently run sites that provide information and guidance. Here's a listing of every site within HealthyPlace.com.

But don't worry, no matter where you are in HealthyPlace.com, it's easy to get around. Across the top of each page is a HealthyPlace.com banner and along the bottom of each page are HealthyPlace.com links to all major parts of our website.

Making HealthyPlace.com Your Homepage

It's easy to make HealthyPlace.com your homepage, so that when you open your browser or click the "Home" button on top, you're immediately taken to HealthyPlace.com. Here are the directions to do that.

Specific Community Questions

If you have a question, comment, or concern about something in a specific community, first contact the "community leader" who's name and email address is posted on the entry page of each community.

If that doesn't work, then contact HealthyPlace.com.

Getting Your Site on HealthyPlace.com

Maybe you have a site that you think is worthy of being included in HealthyPlace.com. Let us know and we'll take a look.

Journals

Besides the sites, individuals maintain journals/diaries to share with others what they are going through; and what is and isn't working for them. Hopefully, they'll also provide you with some additional insights.

You can also post your feelings and responses to what the journalers have to say.

I Want To Be A Journaler

It's not easy. The HealthyPlace.com staff and the community leaders are a tough bunch when it comes to judging journalers. First, you really have to understand what you're getting into. Then, you also have to know how to write and spell.

Think you're good enough? Let's give it a try then.

I Wrote to "Ask Doc" and Never Heard Back

Each community has an "Ask Doc" column where you can send your question and the doc responds in her/his column. Please keep in mind that each columnist receives hundreds of questions a week. The columnist usually picks out 2-3 questions and answers them. She/he cannot respond to each individual question.

Please do not feel rejected if your question isn't answered. It was probably a great question, but after all, doc is only human and can only answer so many at one time.

You might also want to check the past "Ask Doc" columns in the community to see if doc already responded to a similar question.

Can I Be An "Ask Doc" Columnist?

Maybe. First you have to be a licensed psychologist, psychiatrist, or therapist with expertise in the community topic. Then, you have to be able to write columns in a way that anyone can understand what you're saying. You'll also need to have some available time to write the columns. And, of course, you have to love doing it, because there's no pay.

Still interested?

Support Groups

Each community has support groups that meet on our chat site during the week. Just go to the community and click on the "community calendar" link and see what's up.

Just to make it clear, these are informal groups led by individuals who are not licensed therapists. The support groups led by licensed therapists, which cost a nominal fee, are here.

I Want To Be A Support Group Leader

You must be over 21, have good general knowledge of the subject, leadership skills (it doesn't hurt that you have either participated regularly and/or been a support group leader online or in real life before), excellent chat skills, and the ability and willingness to make a 1 hour weekly commitment for at least 8 weeks.

If interested, please fill out this form.

Online Conferences & Guests

Each community has moderated conferences throughout the month where various guests come to speak on a specific topic. During that time, you can ask the guest any relevant question you want. To check out the events, you can either go here, or click the "community calendar" link on the community site.

If you'd like to be a guest, and have knowledge, expertise, or relevant experiences that you want to share, please notify the "community leader" who's name and email address is listed on the front page of each community.

Chat Problems

Let's hope we can resolve them for you. Many of the answers to chat questions are located here. Here are some answers to other difficulties:

I can't get into the chatrooms:
On your first visit, you have to click on the "create new user" account link and make up a username and password. Remember them for future use.
I can get in, but the screen is black or some parts aren't appearing:
You are probably using an outdated browser. To use our chatrooms, you must have either: Netscape or Explorer 3.20 or higher. 4.? is even better. To determine what version you have, click "help" on top and then "about" and it will tell you. You can upgrade for free by going to the Netscape or Microsoft sites.
When using the java or java lite clients to enter the chat area, you need also must have a pentium computer with at least 32 megs RAM and a 28.8 or higher modem.
If you don't have that or are using a MAC or are WEBTV: use the html chat client.
Excuse Me, but I use AOL's or Compuserve's browser:
If you're an AOL/CS user, do NOT use your AOL/CS browser. Use your internet explorer or netscape browser to access our chat and forums.
What can I do about a rude person:
Unfortunately, as in real life, there are some rude people on the internet too. You can do a couple of things so you aren't harrassed by anyone.
1. You can highlight the person's username and then click the "ignore user" button. That way they can't communicate with you in any way and you can't see anything they write on the screen.
2. You and your fellow chatters can go into a private room.
3. And if things are really bad, just report them to us. Don't forget to give us the person's username.
4. And don't waste your time or energy arguing or fighting with the individual.
Someone is threatening to hurt themselves:
Unfortunately, there is nothing we can do. We have a hard and fast rule here: no threatening suicide or harm in our chatrooms. It's one thing to discuss that you aren't feeling well, it's another to get everyone else all worked up over something they have no control over. For instance, it's okay to say "I'm feeling suicidal, things haven't been going well." It's another to say "I've got a gun to my head."
As an individual, we advise you to just tell the person that they should call 911, a local hospital emergency room, or their doctor. There is nothing else you can do. You cannot control another person's behavior.
There are also people who fake illnesses to get the attention of others or get everyone upset. You can read about that here. Just remember, it's important to take care of yourself first.

Forum Problems

Each community runs it's own forums. Answers to technical issues, can be found here. Problems with individual posts or topics should be addressed with the "community leader," whose name and email address appears on the front page of the community.

Viewing / ListeningProblems

If you're having difficulty viewing the site or listening/watching the multimedia content, it could be that you'll need to upgrade your browser, Windows Media Player or RealPlayer. Go here to do that.

Subscribing or Unsubscribing to Various Community Newsletters

To subscribe, go to the front page of the community you are interested in. At the top, you'll see two boxes, for your name and email address. Fill then in, then click on the "sign up now" button.

To unsubscribe, go here or just follow the directions at the bottom of the newsletter.

And by the way, if you've changed your email address, please unsubscribe the old one and re-subscribe using the new one.

I've Got A Problem You've Never Heard Of

Occasionally, that happens. Please let us know how we can help.

Even Better, I've Got An Idea to Improve HealthyPlace.com

Thank you. Thank you. Thank you. Please send it quickly.

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